The number of revisions available to you is determined by the package you have chosen, and you are entitled to request the exact number of revisions specified in your package specifications. Our primary objective is to deliver exceptional services to our customers, and we are committed to making revisions until we meet your specific requirements. You are not responsible for paying any additional cost if the design principles remain unchanged. Your redesigned design will be delivered to you within 48 hours.
NexaForge LLC guarantees a turnaround time of 48-72 hours for the majority of design services. This duration represents solely the time required for a single iteration of the design stage, rather than the overall duration of the entire project. The duration of revisions may vary depending on the type of service, ranging from a minimum of 48 hours to 72 hours. This timeframe corresponds to two working days. For instance:
NexaForge LLC provides a guarantee that a full refund of the payment is provided for all design services. Customers are eligible to receive a full refund of the amount they paid for the service under the following condition:
NexaForge LLC offers a 100% Refund on all its design services. However, it is not an unconditional 100% refund, and certain conditions still apply.
NexaForge LLC Refund Policy will be Void if:Note:NexaForge LLC possess the authority to decline any project or terminate the contract at their discretion. Upon receiving the return, you will forfeit all rights to utilize the designs for any reason, as they will become the exclusive property of NexaForge LLC. The corporation shall possess the legitimate ownership of the designs.
No reimbursements will be provided for services that are not directly related to design services, regardless of the circumstances. Our 100% money back promise does not apply to them. If the service is obtained as part of a bundled offer, it cannot be utilized to seek a refund for the entire package. Here are some examples of such services:
In instances where services are not eligible for a full refund under the 100% satisfaction guarantee, the management at NexaForge LLC may opt to provide a partial refund to the client after reviewing the project.
To claim your refund, please follow the following steps
Upon receipt of your refund request, we will promptly react to it. Once the necessary investigation is finished, we will commence the return procedure in accordance with our aforementioned refund policy.
If you wish to cancel a project before it has started for a reason unrelated to the service itself, you must submit a refund request within 24 hours of placing the purchase in order to obtain a complete refund. If you fail to do so, you will incur a service fee charge if you request a cancellation after the first 24 hours.
Upon receipt of your reimbursement, you shall relinquish all rights to any designs submitted by NexaForge LLC, unless there is a mutual agreement between the company and the customer, as confirmed in written communication. The information will be submitted to the Government Copyright Agencies for Copyright Acquisition in order to ensure legal compliance.
All finalized designs provided by NexaForge LLC are completed upon the client's written request for finalization. Upon finalization, the client receives all the core files of the logo and owns 100% of the rights to the logo.
NexaForge LLC will not be responsible for creating or populating content (e.g., text/images) on the website unless purchased exclusively otherwise. In such cases:
Content Creation and Population:
Image Population:
Product Population:
NexaForge LLC maintains a comprehensive archive of completed designs to ensure that in the event of any misplaced orders, you will receive the precise file.
The Customer Support Team is available in the office from Monday to Friday, between 9 AM and 5 PM GMT, to address any concerns or inquiries you may have via telephone. Any inquiries made outside of business hours should be sent via email through the Team Works Account area by the customer. These inquiries will be addressed on the next working day.
NexaForge LLC is primarily a provider of design services and design advice. We will create and build the specific services required by the client. At times, our packages and services may include technical components aimed at assisting clients with their websites and emails. NexaForge LLC will furnish the client with fundamental information concerning the services offered and the necessary configurations to ensure their functionality. NexaForge LLC will not assume responsibility for delivering comprehensive training or doing installations of the aforementioned services on the Customer's side. Such services may encompass a wide range of options, including but not restricted to:
There is no Service Level Agreement (SLA) between client and NexaForge LLC in terms of technical assistance or service outage, unless purchased separately as an ongoing maintenance service.
Website Content Management System (CMS: Content Management System)
Emails Setup
NexaForge LLC will not be held responsible in any way for customers' failure to execute, install or learn to use the above-said services, as the responsibilities for those lie on the customer's end.
The representatives may use the pseudo names depending on which region they are interacting in order to facilitate and do a better communication with our customers because we deal in the global market.
Email & Mobile Phone Policy
This policy outlines the terms and conditions regarding the use of email and mobile phone contact information provided to Web Design Dock.
By providing your email address and/or mobile phone number, you consent to receive communication from NexaForge LLC. This includes, transitional messages, periodic updates about your service or project, updates, newsletters, and services delivery e.g. Design attachments, Project updates and Revisions update.
Standard messaging and data rates may apply. Please consult your mobile service carrier for details.
If you wish to stop receiving emails or mobile communications, you can:
We will strive to limit the frequency of our communications to a reasonable level. However, there may be exceptions during special update about project or urgent notifications.
Your email address and mobile phone number will be kept confidential and will not be shared with third parties without your explicit consent, except as required by law.
NexaForge LLC reserves the right to modify this policy at any time. Any changes will be posted on our website, and it is your responsibility to review these changes.
If you have any questions or concerns regarding this policy, please contact us at info@nexaforgellc.com .
NexaForge LLC specializes in providing comprehensive digital branding and design services to businesses. We understand the importance of establishing a strong brand identity in the digital landscape. Our team of experienced designers and strategists works closely with clients to create unique and visually appealing designs that align with their brand values and goals. From logo design and website development to social media graphics and online advertising, we offer a wide range of services to enhance your brand presence and engage your target audience effectively.
When you choose NexaForge LLC for your commercial design projects, you gain access to a team of skilled professionals who are passionate about creating captivating designs that leave a lasting impression. We combine creativity with strategic thinking to ensure that our designs not only look visually appealing but also effectively communicate your brand message. Our expertise in commercial design spans across various mediums, including print, digital, and outdoor advertising. By partnering with us, you can expect designs that enhance your brand visibility, attract customers, and drive business growth.
NexaForge LLC approaches package design with a focus on creating compelling and impactful visuals that captivate consumers and reflect the essence of your product. Our design process starts with a thorough understanding of your target audience, market trends, and your brand positioning. We then translate this knowledge into innovative and visually stunning packaging designs that stand out on the shelves and resonate with your customers. Our team combines aesthetics, functionality, and strategic thinking to ensure that your packaging not only looks impressive but also effectively communicates the value and uniqueness of your product.
At NexaForge LLC, we follow a meticulous process to develop a comprehensive digital branding strategy tailored to your business. We begin by conducting in-depth research and analysis to gain insights into your target audience, market trends, and competitors. Based on this information, we define your brand positioning, brand values, and key messages. We then create a visual identity that includes logo design, color palette, typography, and other brand elements. Our team also develops a content strategy, social media guidelines, and a cohesive brand narrative to ensure consistency across all digital platforms. The final result is a robust digital branding strategy that helps you connect with your audience, build brand loyalty, and achieve your business objectives.