The number of revisions available to you is determined by the package you have chosen, and you are entitled to request the exact number of revisions specified in your package specifications. Our primary objective is to deliver exceptional services to our customers, and we are committed to making revisions until we meet your specific requirements. You are not responsible for paying any additional cost if the design principles remain unchanged. Your redesigned design will be delivered to you within 48 hours.

NexaForge LLC guarantees a turnaround time of 48-72 hours for the majority of design services. This duration represents solely the time required for a single iteration of the design stage, rather than the overall duration of the entire project. The duration of revisions may vary depending on the type of service, ranging from a minimum of 48 hours to 72 hours. This timeframe corresponds to two working days. For instance:

o Logo Orders placed or Revisions Requested on a Monday will be delivered on Wednesday.

o Logo Orders made or Revisions Requested on a Friday will be delivered by Tuesday's end of the day.

NexaForge LLC provides a guarantee that a full refund of the payment is provided for all design services. Customers are eligible to receive a full refund of the amount they paid for the service under the following condition:

o If you are dissatisfied with the first designs of the logo or the website. You have the option to seek a full refund of 100% for your project.

NexaForge LLC offers a 100% Refund on all its design services. However, it is not an unconditional 100% refund, and certain conditions still apply.

NexaForge LLC Refund Policy will be Void if:

o You have chosen a special or a custom package.

o The primary design concept (for any service) has been approved.

o The Logo has been finalised.

o The website has been designed, developed and deployed live.

o You have demanded revisions.

o The cancellation has been made due to reasons non-related to the project.

Note :NexaForge LLC possess the authority to decline any project or terminate the contract at their discretion. Upon receiving the return, you will forfeit all rights to utilize the designs for any reason, as they will become the exclusive property of NexaForge LLC. The corporation shall possess the legitimate ownership of the designs.

No reimbursements will be provided for services that are not directly related to design services, regardless of the circumstances. Our 100% money back promise does not apply to them. If the service is obtained as part of a bundled offer, it cannot be utilized to seek a refund for the entire package. Here are some examples of such services:

o Website Domain Purchase

o Website & Emails Hosting Services

o Website SSL Certificates

o Website Maintenance Plans

o Website SEO Plans

o Social Media Marketing

o Google Adwords Campaigns

o Copyrights Protection Certificates

In instances where services are not eligible for a full refund under the 100% satisfaction guarantee, the management at NexaForge LLC may opt to provide a partial refund to the client after reviewing the project.

To claim your refund, please follow the following steps

Dial our Toll-Free Number, # +1 (605) 299-5516 and speak with your respective Project Manager to initiate a refund

Live Chat. Click here to start chatting now and speak with a representative to initiate a refund.

Send us an Email to initiate a refund

Upon receipt of your refund request, we will promptly react to it. Once the necessary investigation is finished, we will commence the return procedure in accordance with our aforementioned refund policy.

If you wish to cancel a project before it has started for a reason unrelated to the service itself, you must submit a refund request within 24 hours of placing the purchase in order to obtain a complete refund. If you fail to do so, you will incur a service fee charge if you request a cancellation after the first 24 hours.

Upon receipt of your reimbursement, you shall relinquish all rights to any designs submitted by NexaForge LLC, unless there is a mutual agreement between the company and the customer, as confirmed in written communication. The information will be submitted to the Government Copyright Agencies for Copyright Acquisition in order to ensure legal compliance.

o The complete order will be sent to the specified account on the date stated in the Order Confirmation, and a confirmation email will also be sent.

o The turnaround time will depend on the package, with a minimum time required of 2 business days.

o Websites will only be made live once all dues have been cleared. Under no circumstances will a website be made live if any dues are outstanding.

o For urgent or rush orders, please contact our customer support team.

All finalized designs provided by NexaForge LLC are completed upon the client's written request for finalization. Upon finalization, the client receives all the core files of the logo and owns 100% of the rights to the logo.

o The client shall own the final design provided by NexaForge LLC in its entirety.

o All finalized design ownership rights will belong to the client.

o The client is free to use the finalized design as they see fit.

o The client shall not, however, own any materials, media, or other content generated during the revision cycles leading up to the final product.

NexaForge LLC will not be responsible for creating or populating content (e.g., text/images) on the website unless purchased exclusively otherwise. In such cases:

Content Creation and Population:

o NexaForge LLC will create and populate the website with content specifically tailored for the client's website.

Image Population:

o NexaForge LLC will acquire stock imagery from stock photo websites for the client.

o Images will be purchased upon approval from the client.

o NexaForge LLC will not be responsible in any way, shape, or form for any similarities between images used on the site that may resemble those on other websites.

Product Population:

o The client will provide product images and product details for the population on the website.

o NexaForge LLC maintains strict confidentiality and does not disclose customer information, including project details and contact information, to any third parties. The client's personal and project information is strictly kept secret at all times.

o After the job has been effectively completed, both NexaForge LLC and the Client mutually agree not to deliberately defame or degrade each other over any matters that arise after the completion of the project.

o Upon successful completion of the project. Each Party agrees to abstain from making any defamatory remarks, whether directly or indirectly, about the Client (and, in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors, or business partners). NexaForge LLC will make reasonable efforts to ensure that its officers and directors also refrain from making such comments.

The Customer Support Team is available in the office from Monday to Friday, between 9 AM and 5 PM GMT, to address any concerns or inquiries you may have via telephone. Any inquiries made outside of business hours should be sent via email through the Team Works Account area by the customer. These inquiries will be addressed on the next working day.

If you have any questions or concerns regarding this policy, please contact us at info@nexaforgellc.com .